Getting your shoes to you quickly and safely is very importance to us. It’s also why we may need to confirm your details with your card issuer when you pay with a credit/debit card. If you give a different address for delivery and we feel it is suspect we will cancel the order. We do this to protect our customers from potential fraud and it may be necessary for us to contact you to request an amendment to the original order details.
If you use PayPal to pay for your products, these payment services conduct their own fraud checks, and so you may be able to use an alternative address.
WHEN AM I CHARGED FOR MY ORDER?
If you choose to pay for your order with a credit or debit card, payment will be taken off your card on completion of your order. If you have opted to checkout with PayPal, payment can be taken at the point of placing your order, or when the goods are delivered, we have no control over this.
WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by Royal Mail as uncollected from the sorting office but you would still like your order, we will contact you to pay a delivery charge before we dispatch it a second time. If we are unable to contact you, we’ll assume you no longer require your order and it will be cancelled. If you know you won't be at home to receive your shoes, you do have the option to have the shoes delivered to somewhere else for your convenience.
CAN I TRACK MY ORDER?
Yes you can if you have ordered shoes on our next day special delivery option, unfortunately on our standard delivery service this is not possible, but we will email you when the shoes have been despatched, delivery normally takes about 2 - 3 days, sometimes sooner.
CAN I HAVE FREE POSTAGE ON MY ORDER?
Postage & packaging are FREE on orders over £45 for standard deliveries within the U.K. (2nd Class Recorded)
If your order is under £45 there is a small charge of £2.95 (2nd Class Recorded)
Shoes posted International will incur a charge
Below are listed all of the delivery options we offer.
STANDARD UK FREE DELIVERY
We aim to dispatch all orders within the same day or the next day, we post free delivery 2nd Class Recorded
We send products out by Royal Mail and delivery of your parcel should be attempted within 2- 3 working days of despatch and we will email you when the shoes have been despatched.
* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.
1ST CLASS RECORDED DELIVERY
You have an option to have the shoes sent out quicker than free delivery, there is a small charge of £1.95 for this option, you should receive your shoes within 2 days.
NEXT DAY UK DELIVERY
Next day delivery is a guaranteed next working day service for orders placed before 4pm.
Orders placed after 4pm will be processed as soon as possible, but may be dispatched the next working day.
Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery.
Next day delivery is charged (at £4.95) per item, if your order is below £45 the charge would be £7.90, and you will need to individually select each item you would like to send on this service at the checkout. If you do not select all items for next day delivery, the remaining products will be processed as normal deliveries.
CLICK AND COLLECT
You can choose to collect your shoes from our shop. You can see an outline of the process on our Click and Collect page.
If the shoes are not in stock you will be contacted as soon as the order is ready to pick up.
We deliver overseas and we charge £9.99 for Europe and £19.99 for the rest of the World.
Overseas Deliver restrictions
Mephisto: we cannot deliver to The USA
Fitflop: we cannot deliver outside the EU
Ecco: we cannot deliver outside the EU
LOST ROYAL MAIL PARCEL?
It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders, excluding UK)
3. 25 working days have passed (for orders outside the EU))
In order to offer the greatest selection of products, we sometimes source items from our shop. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also.
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 01625 525980 to discuss.