Returns

RETURNS

We hope you are pleased with your shoes from Haslams.

However, if you’re unhappy for any reason, here’s what to do.

CHANGED YOUR MIND?

If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 28 days to return them to us, as we are a working shoe shop we cannot extend longer

Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.

All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.

All returned items must be in their original condition and unworn. Please make shoes are only tried indoors on carpets. 

There are 2 ways for you to return your shoes to us:

POSTAL RETURNS

Pack up the shoes carefully in their original box.

Please fill in the Returns note form stating the reason for return and stick the our address label to the parcel.  Please make a copy of your returns form for your records and send the original paper work back to us. Please use the original parcel packaging for you return and make sure it is properly sealed using a strong tape.

 
Please send them back clearly addressed to:

Haslams  49 Grove Street, Wilmslow, Cheshire, SK9 1DT, England. 

We strongly recommend using a tracked service to return items to us if you are in the U.K.  If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx. 

We ask that our customers cover the cost of returning any unwanted products to us.

Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.

Return to our shop

You can return the shoes to us personally if you wish, we are open Monday to Saturday 9.00 - 5.30

  

If you need more information, or have any queries or comments, please don’t hesitate to contact us.

We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.

You are responsible for the cost of returning all products to us and the products remain your responsibility until they are signed for as being received by us.

Any products that have been returned to us but are received outside of the 28 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.

If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.

If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the Brand, product name, size and colour.

INTERNATIONAL RETURNS

International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.

CHRISTMAS RETURNS

If your order is a Christmas gift purchased in the weeks leading up to Christmas, you have an extended 2 weeks on top of your 28 days after Christmas to return it to us for a full refund.

Please note that all other elements of our returns policy, set out above, apply to the return of Christmas gifts.

WORN FAULTY SHOES

If you believe your purchased item is faulty, please contact us on 01625 525980 or email us: enquiries@haslamsofwilmslow.co.uk before returning your order to us.

Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.